(MODEL) CODE OF ETHICS IN COMMERCEstrong,
ELECTRONIC
Chapter I. General Provisions
Article 1. Object
This Code of Ethics regarding Electronic Commerce establishes the values and principles that SKY SHOP MÉXICO S.A. DE C.V. all participating suppliers must observe in activities related to electronic commerce, in order to respect and promote consumer rights, foster a culture of responsible consumption, the promotion of the human rights of consumers, ethical and responsible digital advertising, the protection of vulnerable groups and self-regulation.
In this Code of Ethics in the field of Electronic Commerce, the minimum standards are established, including but not limited to, both the commercial activities carried out in digital electronic media, as well as the compliance verification mechanisms.
Article 2. Area of application
The Code of Ethics regarding Electronic Commerce is voluntarily adopted and applicable to SKY SHOP in transactions carried out through the use of digital electronic means in the national territory.
SKY SHOP undertakes to respect that the principles established in this Code are complied with in all its electronic commerce activities.
Those companies that already have a code of ethics on the matter, may express their knowledge of this code and take it as a reference to match or expand it.
This Code of Ethics in the field of Electronic Commerce will not be applicable to incidents or derived technical failures that arise due to fortuitous event or force majeure.
In the same way, this Code will not be applicable to financial service providers.
Article 3. Definitions
For the purposes of this Code of Ethics regarding Electronic Commerce, it will be understood as:
I.Adolescents:Adolescents are persons between the age of twelve and less than eighteen years of age;
II. Code:The Code of Ethics regarding Electronic Commerce;
III.Electronic Commerce: Any economic transaction that involves the offering, marketing or sale of goods, products or services using digital, optical or any other technology through a digital information system;
IV.Consumer: The natural or legal person who acquires, performs or enjoys the goods, products or services as final recipient. Consumer is also understood as the natural or legal person who acquires, stores, uses or consumes goods or services in order to integrate them into processes of production, transformation, marketing or provision of services to third parties, only for the cases referred to in the articles 99 and 117 of the Federal Consumer Protection Law;
V.Personal Data:Any information concerning an identified or identifiable natural person. A person is considered to be identifiable when their identity can be determined directly or indirectly through any information;
VI.Girls, boys and adolescents:Girls and boys are those under twelve years of age, and adolescents are persons between the age of twelve and under eighteen years of age. For the purposes of international treaties and the age of majority, children are those under eighteen years of age;
VII. Supplier:SKY SHOP MEXICO S.A. DE C.V. in this Code referred to as SKY SHOP MEXICO.
VII.Advertising:Any form of commercial communication carried out by a supplier, which includes any process of creation, planning, execution and dissemination or transmission of advertising messages in order to promote the sale or consumption of goods, products or services;
IX. Electronic commerce platform:www.skyshop.mx
X.Virtual store: It is a space within a website, in which items are offered for sale.
Chapter II
Electronic Commerce
Article 4. Constitutional, Conventional and Legal Regulations
SKY SHOP MÉXICO act in accordance with what is applicable and established in the Political Constitution of the United Mexican States and the international human rights treaties to which Mexico is a party, as well as with the Federal Consumer Protection Law, in addition to being guided by the Mexican Electronic Commerce Standard (NMX-COE-001-SCFI-2018).
They will have at all times the disposition to adhere to and compulsorily comply with what is stipulated in the provisions of this Code in order to conduct themselves with respect and ethics to the rules that govern the development of their activities, particularly those that involve conflict that are generated with consumers. .
Article 5. Availability and collaboration with the authorities
SKY SHOP MEXICO will be willing to collaborate when consumers are affected. They will be responsible for the services they offer, within the scope specified in their terms and conditions, which must be clear, precise and easily accessible.
Article 6. Mechanisms of identity, payment and shipment or delivery
SKY SHOP MEXICO makes available to consumers at least the following:
a) Trade name, brand, denomination or business name, physical address in national territory, Federal Taxpayer Registry and telephone numbers, or other means of contact;
b) Information on the procedure for the acquisition of the good, product or service, indicating the sections where you can find their characteristics and restrictions;
c) Information to the consumer of his right to revoke his consent regarding the transaction, without liability or justification;
d) Mechanisms for the return, replacement or exchange of goods, products or services;
e) When they offer guarantees, they must inform about their term, which cannot be less than that provided for in the Law or the applicable legal provisions, as well as the applicable restrictions;
f) Solution mechanisms for claims or clarifications, including the days and hours of service;
g) Make known the age restrictions to make use of the virtual store or electronic commerce platform;
h) The treatment that will be given to your personal data;
i) Terms and conditions to which the transactions will be subject;
j) User-friendly payment and billing methods, implementing security measures commensurate with the risks related to payments, including those arising from unauthorized access or use of personal data, deceptive business practices and identity theft;
k) Total costs in national currency, including VAT, cross-border taxes, shipping cost;
l) Proof of the commercial transaction, which must be provided to the consumer by the same means in which the transaction was held;
m) The means to obtain the tax receipt or the receipt of the commercial transaction and, where appropriate, the procedure to request their correction, when appropriate and,
n) The form of delivery including costs, terms and shipping options.
Article 7. Terms and Conditions
The terms and conditions will be in Spanish and within our page www.skyshop.mx
in a visible and easily accessible place for the Consumer.
The terms and conditions will be applicable to all purchases and services that are contracted in the electronic portal www.skyshop.mx.
Our electronic commerce platform may provide access to hyperlinks whose purpose is to facilitate access, filing and printing of information in order to improve the experience and provide certainty to the consumer when using the site.
The application of the terms and conditions will be subject to the provisions of the Federal Consumer Protection Law. Consequently, the Consumer will enjoy all the rights recognized in the Law, in addition to those granted in these terms and conditions. All rights, duties, benefits and guarantees contained in the Federal Consumer Protection Law must be recognized and strictly applied by SKY SHOP MEXICO.
The terms and conditions will contain at least the following information:
I. General or specific contracting conditions applicable in each case;
II. Term of validity of offers and promotions and,
III. Restrictions of payment or delivery, necessary conditions for the use or delivery and penalties for cancellation.
SKY SHOP MÉXICO will provide the consumer with adequate and clear information about the different goods, products or services, being able to use images, audio and video, or any other tool that it deems appropriate.
Chapter III
digital advertising
Article 8. Principle of legality
The digital advertising handled by SKY SHOP MÉXICO is truthful, verifiable, clear and free of text, dialogue, sounds, images, trademarks, appellations of origin and other descriptions that lead or may lead to error or confusion due to misleading or abusive. Likewise, it adheres to the applicable regulations and, in a special way, respects the rights, obligations and principles recognized by the Federal Consumer Protection Law.
Article 9. Responsible digital advertising
The advertising that is developed as an e-commerce strategy for Sky Shop must:
a) Be adequately identifiable as such;
b) Contain the identity of the advertiser and contact information, and
c) The virtual store or electronic commerce platform must have a mechanism that allows the consumer to choose whether to stop receiving direct commercial advertising.
Chapter IV
Data Protection
Article 10. General principles
SKY SHOP MÉXICO adheres to the provisions of Article 16 of the Constitution, which recognizes the right that every person has to the protection of their personal data, access, rectification and cancellation thereof, as well as to express their opposition in the terms that establishes the applicable regulations.
In this sense, SKY SHOP MÉXICO has a Privacy Notice, as an accessible, secure, easy-to-understand mechanism, with simple and clear language that allows the Consumer to access all the information inherent to the treatment and protection that will be given to their data. personal.
SKY SHOP MÉXICO includes in its platform, and throughout the purchase process, warning legends so that children and adolescents refrain from providing their personal data, without the authorization of their parents or guardians, so that the purchase is made. directly by the latter.
Likewise, SKY SHOP MEXICO is obliged to verify the following:
a) You must identify the contents directed only to adults;
b) You must not directly incite children and adolescents to purchase a good, product or service, taking advantage of their inexperience or credulity, nor to persuade their parents or guardians, or the parents or guardians of third parties, to that they buy the products or services in question;
c) It must not, without justified reason, expose children and adolescents to dangerous situations;
d) They will not publish content, statements or visual presentations on their websites that are illegal or that could cause mental, moral or physical harm to children and adolescents;
Chapter V
Human rights
Article 11. Vulnerable groups
SKY SHOP MÉXICO acquires a commitment to respect and protect the rights of older adults, children and adolescents, people with disabilities and indigenous people, as well as other people subject to discrimination, quickly resolving their conflicts or doubts and taking care that advertising directed at them or to which they may have access fosters respect for dignity, fairness, safety and inclusion.
Chapter VI
Conflict resolution
Article 12. Self-regulation and own means to solve conflicts
SKY SHOP MÉXICO has its own mechanisms to solve conflicts with consumers when there is a breach of the obligations established in the Federal Consumer Protection Law, in the Mexican Electronic Commerce Standard (NMX-COE-001-SCFI-2018 ) in this Code, mechanisms that are described in points 6. Mechanisms for solving claims or clarifications and 7. Regulations and applicable policies in case of controversy of the SKY SHOP MÉXICO Online Store Adhesion Agreement.
Self-regulation is recognized as a reliable, impartial, efficient and secure mechanism for the resolution of conflicts related to commercial activities or practices that are carried out through digital electronic means.
Article 13. Alternative Means of Conflict Resolution
SKY SHOP MEXICO will try to resolve disputes with consumers through alternative means of conflict resolution. Mediation, conciliation and arbitration will be essential to reach quick agreements, a mechanism that is described in point 7. Regulations and applicable policies in case of controversy of the Sky Shop México Online Store Adhesion Contract or through the procedures established by the Federal Consumer Protection Office.
Article 14. Link with the Federal Consumer Protection Office
SKY SHOP MÉXICO will comply with the provisions of the Federal Consumer Protection Law and will act diligently in the conciliation procedures to reach agreements with the purpose of benefiting consumers.
Article 15. Surveillance and Compliance with the Code
has its own mechanisms to monitor compliance with this code of ethics, as well as follow-up procedures in the event of non-compliance through the following means:
- Is properly identifiable as an optional SUBSCRIPTION to the SKYSHOP newsletter or information; This can be viewed on the website www.skyshop.mx, finding the option to subscribe, in case the registration is not completed, the customer can continue shopping on the platform.
- We have a Customer Service area in charge of detecting a NON-CONFORMITY, carrying out the necessary mechanisms to develop preventive, corrective and improvement actions.
- Complaints and suggestions: Customers may contact SKYSHOP through the following means of contact: By telephone at 5570911638 / 55 68414783, WhatsApp 55 8802 6837; these being the numbers of the Customer Service Center, which is working from Monday to Friday from 10:00 a.m. to 5:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m. and to the email contacto@skyshop .mx SKY SHOP must respond in writing to the Client through the email indicated by the client. SKY SHOP will inform the client of the actions taken in order to comply with the provisions of this Code.
SKY SHOP must respond in writing to the Client through the email indicated by the client.
SKY SHOP will inform the client of the actions taken in order to comply with the provisions of this Code.
Article 16. Commitment to compliance with the Code
SKY SHOP MÉXICO expresses its adherence to this Code, for which it undertakes to respect and comply with it in terms of electronic commerce, advertising, data protection and human rights. If you do not comply with this Code, cancellation of your membership will be requested.